You’d like to think that all the moving parts of your business will run smoothly every single day, and that each and every one of your customers will happily sing your praises to everyone they meet.
But reality is not always so rosy. Sometimes you can’t prevent a less-than-perfect customer experience.
People—including even the best of your team members—aren’t perfect. And there are often outside factors beyond your control.
What you can control is how you handle those problems that inevitably arise.
A quick-reference tool like a customer service flowchart will go a long way toward standardizing your procedures and making sure everyone on your team is focused and on task.
What a Flowchart Can Do
1 – Reduces the time it takes to resolve customer issues.
When a problem arises, your team member can glance at the chart and immediately know what steps she must take to delight a less-than-satisfied customer. It’s less likely that your employee will have to put a customer on hold or wait for a manager to answer questions.
2 – Helps your employees see the big picture.
An accurate flowchart ensures that the whole system works together—so employees understand their individual roles and their common goal (a happy customer). They know not just what to do but why they are doing it.
3 – Empowers your team to take individual action.
With training—and a flowchart for quick reference—your team members can respond confidently to any situation that comes their way, meaning employees at every level can contribute to happiness of your customers.
4 – Eases the design and implementation of operational processes
To standardize processes (like inbound or outbound calls, for instance) you can create and share a flowchart, allowing comments–and even edits–in real time. That way, you can put it into action quickly knowing that it’s 100 % clear and approved by your key stakeholders.
4 Templates of Customer Service Flowcharts
Here are 4 example flowcharts that show how you (and everyone on your team) can get customer service right each and every time. Click on the image to see the full diagram (tip: once open, click on the play button to get it animated).
1 – An inbound customer phone call
2 – A public post on social media
3 – Design / Documentation of a script
4 – A support request for an e-commerce website
By the way, each of these diagrams was created in a matter of minutes using Textografo’s text-to-diagram software. If you’d like to tweak them for your own purposes, send us an email at firstname.lastname@example.org, and we’ll send you the text to paste into your own Textografo diagram.
What value can Textografo add to your customer service?
Here is what our Customer Service clients value the most with Textografo:
- It’s lightning fast. Our comparative test shows that Textografo is 40% faster than conventional diagramming tools.
- It’s professional-looking. Every shape is perfectly positioned and formatted, making you look good in front of your team and your clients.
- It’s collaborative. Textrogafo lets your stakeholders view, comment and even edit a diagram with you in real time. They don’t even need Textografo accounts of their own.
- It’s reuseable. The text-to-diagram technology makes it a breeze to create a template diagram that you can reuse for other projects. It’s as simple as copying and pasting text.
- It’s animated. Present your diagrams step-by-step with one click of the PLAY button. Reveal each piece of the process at your own speed.
- It’s printable. We don’t limit your page size. If it’s large, Textografo splits your diagram into several pages, so it’s never too big or too small.
Do you know of any other useful examples of customer service flowcharts? Let us know in the comments below.